Refund Policy

We offer a 14-day money-back guarantee from the date of your initial purchase or subscription renewal. If you are not satisfied for any reason, contact us within 14 days of the charge and we will issue a full refund — no questions asked.

Refund requests submitted after 14 days of the billing date will not be eligible for a refund except in cases of billing error or exceptional circumstances at our sole discretion.

• First-time subscription purchase — request within 14 days of charge.
• Subscription renewal — request within 14 days of the renewal charge.
• Duplicate charges or billing errors caused by a technical fault.
• Situations where the Service was materially unavailable for an extended period due to our fault.

• Requests made more than 14 days after the billing date.
• Accounts that have been suspended or terminated for violation of our Terms of Service.
• Partial-month usage — we do not pro-rate refunds for unused days within a billing period.
• Dissatisfaction with features that were accurately described on our Pricing page at the time of purchase.
• Refunds on a second or subsequent renewal of the same subscription plan (only the most recent renewal is eligible).
• Free plan users (there is nothing to refund).
• Charges for add-ons or one-time purchases that have been fully consumed.

Because all payments are processed by Paddle.com Market Ltd, our authorised Merchant of Record, refunds are also issued by Paddle on our behalf.

To request a refund:

1. 1Email us: Send a refund request to contact@mademeinvoice.com with your registered email address and the date of the charge you want refunded.
2. 2We verify and approve: We will confirm your eligibility within 2 business days and instruct Paddle to process the refund.
3. 3Paddle issues the refund: Paddle will refund the amount to your original payment method. You will receive a confirmation email from Paddle.

You may also contact Paddle directly through their buyer support portal at paddle.com/help/payments.

Once a refund is approved, Paddle typically processes it within 5–10 business days. The time for the funds to appear in your account depends on your bank or card issuer and may take longer for international transfers.

Cancellationstops your Subscription from renewing at the end of the current billing period. You retain access to paid features until the period ends, but you will not be charged again. Cancellation alone does not entitle you to a refund of the current period's fee.

A refund returns the money already charged for the current period and, upon approval, typically results in immediate downgrade to the free plan.

You can cancel your Subscription at any time from your account settings or by contacting us at contact@mademeinvoice.com.

We do not offer pro-rated refunds for unused days within a billing period. If you cancel mid-cycle, you will continue to have access until the end of the period you paid for. If you request a full refund within the 14-day window, the entire period charge is refunded and access is revoked.

We strongly encourage you to contact us before initiating a chargeback with your bank. We resolve genuine disputes quickly and a chargeback adds unnecessary delay for you.

If a chargeback is filed, we reserve the right to suspend the associated Account pending investigation. Accounts found to have filed fraudulent chargebacks may be permanently banned from the Service.

For refund requests or billing questions, contact us at: